Shipping & Returns

Delivery time within Germany: 2 to 5 business days

As soon as your order has reached us and been processed, we ship your parcel quickly and reliably. Delivery within Germany usually takes 2 to 5 business days.

Delivery time within the EU: 5 to 7 business days

For deliveries to other EU countries, the usual delivery time is 5 to 7 business days, depending on the destination country and the shipping provider.

We ship your orders exclusively with reliable shipping partners:

• DHL – for parcels
• Deutsche Post – for cards we send as letters

As soon as your shipment has been dispatched, you'll receive a shipping confirmation with tracking information, where available.

Everything that matters about your 30-day return, at a glance.

This means:

• Returning is free for you — we send you a prepaid DHL return label and cover the postage ourselves.
• You can return items to us within 30 days of receiving the goods.
• The goods should be unused, clean and in proper condition.
• Where possible, please return items complete and securely packaged.

A return is possible if:

• the item is unworn or unused,
• there are no heavy signs of use,
• the item is returned complete,
• the return was registered within the permitted period.

The following in particular may be excluded from returns:

• opened hygiene or care products,
• personalised or custom-made products,
• sealed items, if the seal was removed after delivery and the goods are not suitable for return for hygiene reasons.

Which exceptions apply depends on the type of product. The statutory right of withdrawal does not apply without limit to all types of goods.

Two different rules apply to cards, and which one applies is your own choice at checkout.

• A card WITHOUT anything of your own — no text, photo, sticker, handwriting, voice or video greeting — is an ordinary article: you can return it within 30 days like anything else. It is not personalised — we have printed nothing on it that fits only one person.
• A card WITH something of your own — your text, a photo, a sticker, your handwriting or the code to your voice or video greeting — is made for one recipient. That places it under the exception above: return and withdrawal are excluded (§ 312g(2)(1) BGB). You see all of it in the preview before you buy, and you decide yourself whether to add anything of your own at all.
• The envelope is free — in both cases. A card without text can be sent in an envelope too.
• Without an envelope the card travels as a postcard: the address and the Deutsche Post stamp go on the back, next to the writing area. Postage is already in the price.

With an account, you register the return yourself: in your account under “Orders”, open the order and choose “Return items” — you'll usually get the DHL return label straight away, to download and by email. Without an account, please register it in advance via our contact form or by email:

E-Mail: support@vondela.de

Please include if possible:

• Order number
• Name
• Email address
• Item
• Reason for return

If an item has been delivered damaged, faulty or incorrect, please contact us immediately at:

E-Mail: support@vondela.deWhatsApp / Telefon: +49 1522 9209420