Frequently asked questions

Add your desired products to the cart and follow the checkout process through to completing payment.

As long as your order hasn't been shipped yet, we'll gladly check whether a change or cancellation is still possible. Please contact us as quickly as possible.

No, ordering as a guest is also possible. However, a customer account makes it easier for you to manage your orders, addresses and wishlist.

The available payment methods are shown to you at checkout. These usually include credit card, PayPal, Klarna and SEPA direct debit.

Yes. Your payment is handled through secure and modern payment processes. We use Stripe as our payment provider.

The charge is made after successful authorisation or confirmation of your payment.

Usually 2 to 5 business days.

Usually 5 to 7 business days, depending on the destination country.

We ship with DHL and Hermes.

Yes, as soon as your order has been shipped, you'll receive a shipping confirmation with tracking information.

However you like. A card you add to an order travels in the parcel, in an envelope with a gold seal. For a card by post you choose at checkout: in an envelope — it costs nothing — or as a postcard, in which case the address and the stamp go on the back and your text is visible on the way. In an envelope nobody reads it.

From three sources. Some are drawn for us. Some are made with the help of AI image tools and then chosen by hand — no motif is ever sold without a person having looked at it and released it. And some are freely licensed high-resolution photographs, mostly of cities and landmarks; where the licence requires it, we name the photographer on the back of the card.

Yes, and there is no restriction on the subject. You upload the photo and use the dashed frame to choose the crop — that crop is exactly what gets printed. We measure sharpness on our own servers and tell you beforehand if the crop you chose will look soft in print; nothing is ever refused. No AI system sees your photo, and it is deleted at the latest 14 days after dispatch.

Cards carrying your text or your photo are printed for you alone and are therefore excluded from the right of withdrawal under § 312g (2) no. 1 of the German Civil Code; we point this out before you buy. Cards without personalisation can be returned like any other item.

You have 30 days to withdraw and return, counted from the day you receive the goods. Products made individually for you — Vondela Studio prints and personalised cards — are excluded.

Please contact us in advance by email at support@vondela.de or via the contact form and let us know your order number.

After we receive and check your return, the refund is made to the payment method originally used, usually within a few business days.

Nothing. Returns are free for you: you register the return, we send you a prepaid DHL return label and we cover the postage.

Confirming your email address helps keep your account secure and ensures that you reliably receive order and shipping information.

Please also check your spam folder. On the sign-in page you can request the confirmation email again. If it still doesn't arrive, please contact us.

You can reach us by email at support@vondela.de, via our contact form, or by WhatsApp / phone at +49 1522 9209420.

We aim to answer your enquiry within 24 to 48 hours.